About these terms
WebsiteOnUs is the name used for this UK-based website studio. Our services are designed primarily for counsellors, therapists and therapy practices acting for business purposes.
These terms apply when you use this website or send us an enquiry. They do not force either of us to start a project. A service agreement begins only when we confirm in writing that we have accepted your project and set out the scope, start date and commercial details.
If you are legally acting as a consumer rather than for your business, nothing in these terms limits any mandatory rights you have under applicable law.
Using this website
You may browse the site, view our fictional design examples and send a genuine enquiry. Please do not attempt to disrupt the site, gain unauthorised access, submit unlawful material or use automated tools in a way that damages the service or other visitors' experience.
Our demo sites are fictional. Names, credentials, fees, locations and practitioner identities shown in them are illustrative and must not be treated as real professional listings or clinical advice.
Enquiries and project acceptance
Sending a form does not guarantee that we can accept your project. We may ask for a short call and enough information to understand your practice, audience and required pages. You are not required to include client names, clinical details or confidential case information, and you should not send them.
Before work begins, we will provide a written service confirmation. That confirmation and these terms together form the agreement between us. If the service confirmation says something different about your particular project, the service confirmation takes priority.
What we can provide
The standard offer described on this site may include:
- a tailored five-page website layout;
- design using your supplied content, photographs and colours;
- managed hosting, SSL, security and technical maintenance;
- support and reasonable content updates; and
- linking a domain that you control.
Marketing, copywriting, payment features, professional email, brand design and other extras are separate paid services unless your written confirmation expressly includes them. We will agree the scope and price of an extra before starting it.
Trial, billing and cancellation
The current offer describes a 10-day build and approval window with no charge while we design and refine the initial site, followed by a recurring monthly hosting and support fee if you continue.
Before your build starts, the written service confirmation will state when day one begins, the monthly price, whether VAT applies, the payment method and date, and how to cancel. It will also explain when a cancelled site is taken offline and what happens to supplied content and any other project materials. Please raise any question about those details before approving the project.
There is no minimum term unless we expressly agree one for a separate service. Cancelling the managed hosting service may mean the website can no longer remain online. Any payment already due, refund or pro-rated amount is handled according to the written confirmation and your statutory rights.
Your content and responsibilities
You are responsible for:
- supplying accurate, current information about your practice, services, fees, qualifications and professional status;
- having permission to use every photograph, logo, testimonial and other item you give us;
- reviewing and approving the site before launch and telling us when information needs to change;
- complying with professional, advertising, accessibility and data protection duties that apply to your practice; and
- acting as the data controller for personal information collected from your own clients through your website.
We may decline or remove content that we reasonably believe is unlawful, misleading, unsafe, infringing or incompatible with the agreed service.
Ownership, licences and domains
Your words, photographs, logos and other material remain yours or your licensors'. You give us permission to copy, edit, display and host that material only as needed to provide the agreed service.
The written service confirmation will explain the licence and ownership position for the website design, code, templates, stock assets and any bespoke paid work. We will not describe supplied client content as our own.
Domain purchase and renewal are normally managed and paid for separately by you. Keep registration and login details in an account you control. Any different arrangement must be confirmed in writing.
Support and third-party services
Included support covers the work described in your service confirmation. A new page, redesign, integration or substantial content project may need a separate quote. We will tell you before treating a request as paid extra work.
Websites depend on services such as hosting, domains, email, payment providers and third-party software. We choose and manage providers with reasonable care, but their separate terms and outages may affect the website. You must also comply with the terms of any service held in your own name.
Availability and results
We use reasonable care and skill and aim to keep hosted sites secure and available. No internet service is uninterrupted or risk-free, so maintenance, provider incidents and events outside our control may cause temporary disruption.
We do not guarantee a particular search ranking, number of enquiries, revenue result or clinical outcome. Marketing performance depends on factors beyond the website itself.
Data protection and confidentiality
Our Privacy Policy explains how we use information submitted directly through this website. If we process personal data on your behalf as part of a client website, the relevant data protection responsibilities and instructions will be agreed separately.
Each party should protect the other's non-public business information and use it only for the project, except where disclosure is required by law or has been authorised.
Responsibility when something goes wrong
Neither party is responsible for a loss caused by the other party's inaccurate information, unlawful content, failure to act, or an event reasonably outside its control. Each party should take reasonable steps to prevent and reduce avoidable loss.
Nothing in these terms excludes or limits responsibility where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence. Any project-specific limits will be set out transparently in the written service confirmation.
Changes, concerns and contact
We may update these website terms when our services or the law change. The date at the top shows the latest version. Changes do not rewrite an existing service agreement unless we notify you and the agreement allows the change.
If something is unclear or you want to raise a concern, use the enquiry form on the WebsiteOnUs homepage. Existing clients can use their usual support contact. We will try to resolve concerns directly and fairly.